Customer Experience Management Market Size study, by Touch Point Type (Store/Branch, Call Center, Social Media, E-Mail, Mobile, Web Services, Others), By End-Use (Telecom & IT, Public Sector, Energy and Utilities, Retail, Manufacturing, Healthcare, BFSI) and Regional Forecasts 2019-2026

Published by Bizwit Research and Consulting on 18th November 2019 | Ref: 1464075 | This Product Is In Stock

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Introduction

Customer Experience Management Market is valued approximately USD 6.9 billion in 2018 and is anticipated to grow with a healthy growth rate of more than 13.3% over the forecast period 2019-2026. The customer experience management allows the customer to interact with the company through various touch points to create differentiated experiences. The growing traction of customer experience management among various companies owing to increasing advancement in cloud-based customer experience management. The customer experience management enables various organizations to retain their customer base by offering enhanced customer experience across various channels. Further, the customer experience management enables the organization to strengthen their brand presence, increase customer loyalty along with reducing customer churn. Moreover, the rising demand for big data analytics has enables the growth of the market segment. The customer experience management provides the real-time tracking of the customers along with their behavior.

The regional analysis of Customer Experience Management market is considered for the key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World. North America is expected to register significant growth over the forecast period owing to the rising demand across various industry verticals such as BFSI, telecom, IT & telecom and healthcare industry. The integration of AI and data analytics along with increased digital growth in customer experience management software has accelerated the growth of the region. For instance, In May 2019, Medallia Inc., customer experience management service provider, has announced to acquire Strikedeck, an advanced platform enabling companies to drive customer success (CS). The acquisition provides the company to expand its product portfolio in B2B customer experience management. The companies will provide information such as renewals of account, product adoption and usage, subscriptions, billing along with many other information to the client.

Table of Contents

Chapter 1. Executive Summary

1.1. Market Snapshot

1.2. Global & Segmental Market Estimates & Forecasts, 2017-2026 (USD Billion)

1.3. Key Trends

1.4. Estimation Methodology

1.5. Research Assumption

Chapter 2. Customer Experience Management Market Definition and Scope

2.1. Objective of the Study

2.2. Market Definition & Scope

2.3. Years Considered for the Study

2.4. Currency Conversion Rates

Chapter 3. Customer Experience Management Market Dynamics

3.1. Customer Experience Management Market Impact Analysis (2018-2026)

Chapter 4. Customer Experience Management Market Industry Analysis

4.1. Porter’s 5 Force Model

4.2. PEST Analysis

4.3. Investment Adoption Model

4.4. Analyst Recommendation & Conclusion

Chapter 5. Customer Experience Management Market, by Touch Point Type

5.1. Market Snapshot

5.2. Customer Experience Management Market by Touch Point Type, Performance - Potential Analysis

5.3. Customer Experience Management Market Estimates & Forecasts by Touch Point Type 2016-2026 (USD Billion)

5.4. Customer Experience Management Market, Sub Segment Analysis

Chapter 6. Customer Experience Management Market, by End-Use

6.1. Market Snapshot

6.2. Customer Experience Management Market by End-Use, Performance - Potential Analysis

6.3. Customer Experience Management Market Estimates & Forecasts by End-Use 2016-2026 (USD Billion)

6.4. Customer Experience Management Market, Sub Segment Analysis

Chapter 7. Customer Experience Management Market, Regional Analysis

7.1. Customer Experience Management Market, Regional Market Snapshot

7.2. North America Customer Experience Management Market

7.3. Europe Customer Experience Management Market Snapshot

7.4. Asia-Pacific Customer Experience Management Market Snapshot

7.5. Latin America Customer Experience Management Market Snapshot

7.6. Rest of The World Customer Experience Management Market

Chapter 8. Competitive Intelligence

8.1. Top Market Strategies

8.2. Company Profiles

Chapter 9. Research Process

9.1. Research Process

9.2. Research Attributes

9.3. Research Assumption

Additional Details

Publisher

Bizwit Research and Consulting

Publisher Information

Reference

1464075

Number of Pages

200

Report Format

PDF

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Customer Experience Management Market Size study, by Touch Point Type (Store/Branch, Call Center, Social Media, E-Mail, Mobile, Web Services, Others), By End-Use (Telecom & IT, Public Sector, Energy and Utilities, Retail, Manufacturing, Healthcare, BFSI) and Regional Forecasts 2019-2026 | Download PDF Summary

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